Feedback & Customer Experience Platform that helps you listen, understand and improve
Collect customer feedback across online and offline touchpoints, identify key problems, and improve customer experience step by step. With our ready-to-use templates, CX management has never been easier!
Free Basic plan with 14 days of full Standard access, no credit card required.
How will Data Responder help your business?
Meet Data Responder
Collect feedback, detect issues, and improve your service before customers stop coming back.
See what your customers really think - and what to do about it.
Voice of Customer
Start understanding why customers return - or leave
Most companies collect feedback randomly and react only when problems appear. Our system lets you see what customers think about your service and offer in real time - before repeat visits or referrals drop.
Collect feedback from customers and employees in real time, both in-store and online.
Combine quick ratings with comments to understand not just results, but the reasons behind them.
Respond early to signs of dissatisfaction before they turn into lost customers.
Customer Journey
See your business through your customer’s eyes
Customers don’t judge a company based on a single visit, but on the entire experience. Customer journey mapping shows where everything works well and where frustration or problems begin.
Map out every stage of the customer’s interaction with your business - from first contact to long-term relationship.
Discover which moments drive satisfaction, repeat visits, and referrals.
Identify quality differences between locations, teams, or service channels.
Insights & Quality Drivers
Understand what really impacts business results
Ratings alone aren’t enough. What matters is identifying exactly what drives lower satisfaction - or higher referrals and sales.
Identify the areas that have the strongest impact on customer experience.
Connect customer feedback with business data, such as repeat visits or churn.
Focus improvements only where they will deliver real business results.
Continuous Improvement
Turn customer feedback into real improvements
The biggest challenge isn’t lack of feedback - it’s lack of a system for responding to it. Experience management helps turn insights into actions and ensures improvements actually get implemented.
Turn negative signals and recurring issues into concrete improvement tasks.
Prioritize changes based on their impact on customers and business performance.
Build a culture of continuous improvement based on data, not guesswork.
CX Analytics
IN DEV
Make decisions based on data, not assumptions
When customer feedback and performance data are in one place, it’s easier to make the right decisions and respond quickly to change.
Monitor satisfaction and service quality trends in real time.
Get clear suggestions on where to improve to achieve better results.
Connect customer experience quality with retention, sales, and operational efficiency.
To provide precise analyses and accurate recommendations for your business, we use the following solutions:
Pricing Plans
Choose a plan that works for you and start improving your business results.
Monthly
Yearly
By choosing an annual subscription, you save 17% - equivalent of 2 months free!
Basic
Start collecting customer feedback at a single touchpoint
$/€
0
+VAT
/month
-
Basic CX / UX research
-
-
-
-
-
-
-
Recent insights (last 30 days)
-
-
1 form
-
-
-
-
-
Standard
Customer experience analysis within a single process
$/€
57
+VAT
/month
-
Extended CX / UX research
-
Quality management
-
Customer journey mapping
-
-
-
-
-
6 months of insights history
-
1 GB for feedback attachments
-
1 form
-
1 terminal
-
Scheduled AI processing
-
-
-
Pro
Active CX management across multiple processes
$/€
259
+VAT
/month
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
12 months of insights history
-
5 GB for feedback attachments
-
25 forms
-
25 terminals
-
Scheduled AI processing
-
Data API
-
-
Enterprise
CX management tailored to organizational scale
mail_outline
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
24+ months of insights history
-
1 TB+ for feedback attachments
-
250 forms
-
250 terminals
-
Continuous AI processing
-
Data API
-
Custom branding
-
Basic
Start collecting customer feedback at a single touchpoint
$/€
0
+VAT
/month
-
Basic CX / UX research
-
-
-
-
-
-
-
Recent insights (last 30 days)
-
-
1 form
-
-
-
-
-
Standard
Customer experience analysis within a single process
$/€
47
+VAT
/month
-
Extended CX / UX research
-
Quality management
-
Customer journey mapping
-
-
-
-
-
6 months of insights history
-
1 GB for feedback attachments
-
1 form
-
1 terminal
-
Scheduled AI processing
-
-
-
Pro
Active CX management across multiple processes
$/€
215
+VAT
/month
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
12 months of insights history
-
5 GB for feedback attachments
-
25 forms
-
25 terminals
-
Scheduled AI processing
-
Data API
-
-
Enterprise
CX management tailored to organizational scale
mail_outline
-
Advanced CX / UX research
-
Quality management
-
Customer journey mapping
-
Continuous improvement
-
Concept & fix validation
-
CX democratization
-
Visual management
-
24+ months of insights history
-
1 TB+ for feedback attachments
-
250 forms
-
250 terminals
-
Continuous AI processing
-
Data API
-
Custom branding
-
Prices above exclude VAT. VAT is added at checkout depending on your VAT status.
Not sure which plan is right for you? Try it for free.
Are you helping others? Special offer for non-profit organizations. Contact us.
Resources Hub
Achieve your business goals with our help, tips and experts' advice.
Quickstart
Start collecting feedback and measuring customer experience in just a few simple steps